Outstanding results come when you can skillfully and effectively combine your leadership and your management skills. At the basic level, leadership is the art of motivating a group of people to act towards achieving a common goal while management is concerned with planning, organizing, directing and controlling the steps to get there. Both are mutually interdependent in the achievement of results. The secret to achieving "WOW" results is to consciously and strategically marry the two seamlessly into a winning strategy to get there. This course will help you take stock of your strengths and areas for improvement in both the practice of leadership and of management. Throughout this largely experiential program, you will learn new ways to communicate, solve problems and make decisions. Your visioning and critical thinking skills will be put the test as well as your capacity to inspire, to delegate, to manage time and to lead change. Tools and best practices will be shared.


  • A self-assessment of your strengths and your communications and decision-making style
  • How to truly master the dynamics of leadership and management
  • The importance of T.E.A.M. - Together Everyone Achieves More
  • Visioning, strategic thinking and effective planning
  • Shaping and aligning organizational culture to focus on results
  • Leading and managing change
  • Practicing behavioural flexibility: "Giving them different 'looks'"
  • Active listening and coaching for commitment
  • Effective feedback and performance management
  • Mastering the art of delegation
  • Managing your most important resource: Time
  • Creativity, innovation and risk management (not risk aversion)
  • The keys to employee engagement
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Course Outline


" Great presenters, very engaging, good activities...probably one of the best training courses I have ever taken." "Wonderful experience, will be very practical in real life." "Thoroughly enjoyed the course and have recommended it to others." "Overall, I was very happy with the course and my learning experience." "This was an excellent course and very beneficial for me! Thank you very much." "The course was very engaging and interesting the entire time." "GREAT course! Very useful, I am sure I will be applying many skills learned, good team building too." "Best course I have ever taken so far."