Public Service Training
Participant-centred, interactive courses and workshops, designed specifically for public service professionals and managers, delivered by outstanding faculty members with deep expertise.
How you can work effectively in government
***This course is delivered remotely in smaller half-day segments and has a temporary five-day duration.***
This workshop provides a broad contextual overview plus a detailed road map of government. You will learn about the mechanics of government and Parliament, policy-making and budgetary processes, legislation, and regulations. Understanding how government works is foundational knowledge for a number of our other workshops that provide focused, intensive training in one particular skill set.
Deliverology: Helping to create a climate of programs focused on results
This course addresses your need for a better understanding of the government’s new Policy on Results and its delivery approach.
What all public servants need to know about financial stewardship
Public servants are trusted with Canadians’ hard earned tax dollars to run their programmes. That means that there is a higher level of expectations and scrutiny placed on financial stewardship in government compared to the private sector. This workshop provides an ethical, legal, and policy-based perspective on the management of money within a government programme. Your will learn about the laws and policies that govern expenditures and some of the issues that you will be faced with as you or your colleagues deal with committing government funds.
A service leadership course for professionals and teams
This world class, two-day service excellence course is mission-critical for all public service professionals who provide services to citizens in person, by phone or via the internet.
A safe, yet honest conversation about Reconciliation and the impacts of the Residential School system on Indigenous peoples and the country.
This new half-day course addresses the legacy of the Residential School system in Canada and provides deep insights into the process of Reconciliation.