How to Give and Receive Feedback
This course hours alternate between morning and afternoon (EST):
June 17, 1:00 to 4:00; July 15, 9:00 to 12:00; and Aug 13, 1:00 to 4:00.
New, experienced or soon to be supervisors, managers, team or project leaders
Performance management can be one of the greatest challenges for many supervisors and managers. In today’s workplace, it is no longer about the carrot and the stick. The focus is about listening more than talking, looking beyond the words and ensuring that feedback is a two-way street. From day-to-day feedback to the semi-annual 'performance agreement' conversation with team members, the discharge of this competency can make or break a manager's career.
This workshop will equip you with the tools to help you foster regular, mutual feedback, will build your confidence, and will enhance the more formal performance agreement conversations with your team members.
- Defining effective performance management defined
- The Law of Crucial Conversations
- Effective listening techniques
- The different types of feedback
- Good and Bad Feedback Models