Effectively Using Your Emotional Intelligence

At Work and Beyond

3.0 hours

Employees at all levels of the organization


Emotional intelligence “(EI)” goes beyond just understanding your own emotions. It also involves having a higher awareness of the emotions of those around you and the ability to empathize with others. A greater understanding of yourself and the needs of others helps strengthen interpersonal relationships.

This workshop will provide you with a practical approach to strengthen your Emotional Intelligence. Prior to the workshop, you will complete a self-assessment of your own Emotional Intelligence. A certified practitioner will then review your assessment and take you through some re-enforcing exercises to strengthen aspects of your own emotional intelligence. You will have an opportunity to develop a personalized action-plan to assist you in making sustained behavioural changes.

  • What is Emotional Intelligence
  • Components of Emotional Intelligence
  • Applying EI in the Workplace and Beyond
  • Strategies for Changed Behaviour

Carolyn Baker

Carolyn, with over 32 years in the federal public service, has extensive experience in the public sector in the areas of leadership and learning. She has worked for 5 different departments with the last 15 years in executive positions. She was the Head of Learning for the Canadian International Development Agency for 5 years and ended her career as a senior faculty member facilitating learning sessions for all levels of employees in the government.

Over the course of her federal public service career, Carolyn has designed over 50 learning programs, facilitated over 500 leadership, management, instructional techniques and interpersonal skills workshops, and delivered coaching sessions to managers and executives at all levels.